Get your questions answered

My plane to Prague is delayed, what should I do?

No problem, we check the status of your flight online, the driver goes to the airport after your real landing time.

I lost my connection, what should I do?

Inform us as soon as possible in case you lost connection to Prague (due to delay of previous flight etc). We need to inform the driver who is checking online the flight number written in your reservation.

Airlines lost or damaged my luggage, what should I do?

Inform us as soon as possible we need to inform the driver who is going to meet you at the airport

Where do I meet my driver?

Please read instructions in the email confirmation what we will send you after your booking. You can also see there the pictures of all meeting points at the airport, train and bus station. Please contact us as soon as possible in advance when you know you can't reach the meeting point at the confirmed time.

I didn't receive any email, what should I do?

Please check you spam folder. You can also see the booking details online by a link visible as soon as you submit the order form. Make sure you give us correct email address without typos.

My cell phone number will not work on my travel, what should I do?

Never mind, we use the phone number only in case of problems. All clear instructions are in our email confirmation. You can also use free WiFi hotspot at the airport, train or bus station to contact us for free by WhatsApp.  

I need to change or cancel my booking, how can I do it?

There is a link for modification in every our confirmation email. Please use it for all changes you need to do. Our reservation department will process the change and send you new confirmation.

How can I pay for my transportation?

Unless otherwise stated on the booking confirmation, payment is cash directly to the driver (CZK or EUR).

Do I have to pay in advance or is there any deposit payment while booking?

No, we are serious transport provider and we do not charge anything in advance during the booking. We kindly ask you inform us in advance if you can't use our service for any possible reason.

Are the changes and cancellation for free?

Yes, you can modify the booking as many times you need up to 3 hours prior the transportation. We do not want to waste driver's time so we kindly ask you to keep your booking always up to date.
Please note that we charge 100% of the price in case of no show if you don't inform us enough in advance that you can't use our service at booked time.

Do you provide baby car seats?

Yes, the baby car seats are obligatory in the Czech Republic, its very important to inform us in advance when you travel with a child under 5 years. We will provide the baby car seat for free.

I have big or extra luggage, will I fit?

Every car is big enough in average for 1 middle sized luggage per person. If you have more or bigger luggage, please write into the field note while booking. It will be necessary to send you some bigger car.

Do you have any different questions regarding to your booking?

Use the modification link from our confirmation email, we will do our best to reply you with answer as soon as possible.